Our Services


Services to help Law Firms to increase fee income and profitability include:

*  Mystery Shopping

Do you really know what it is like to deal with your firm? You might be surprised to learn that most firms do not handle enquiries from prospective clients very well and too often fail to gain their business. A Legal Mentors ‘Mystery Shopping’ exercise is the first step to winning more of the instructions you really want.

*  Converting more enquiries into additional, more profitable fee income

How to get prospective clients to choose you over your competitors. Legal Mentors can help your firm to generate a better return on your firm’s investment in marketing and business development by converting more incoming enquiries into PROFITABLE ADDITIONAL NEW INSTRUCTIONS, often with no increase in costs, be it conveyancing or all of the other services your firm provides.

* Pricing, Fee Income growth, Profitability

Clients will often pay more when they understand better the value of your solution and services. Why would you want to leave this valuable income on the table, income that could help transform the firm’s profitability?

*  Cross-selling/up-selling

Most firms tell us 1) this is their big opportunity and 2) they are failing to maximise their opportunities or properly look after their clients in this regard. Indeed, it could be argued that you have a ‘duty of care’ to your clients. Let us help you to improve your firm’s income and profitability by better cross-selling of your services appropriate, of course, to you client’s needs.

*  Outstanding Client Service, Client Satisfaction, Retention and Referrals

In today’s competitive marketplace, it is increasingly important to achieve excellent client satisfaction and stand out from your competitors by delivering outstanding client service. Whilst many firms feel they provide good service, the client experience too often suggests otherwise. We can help you deliver outstanding client service, turn clients into ‘fans’ who will recommend you and your services to others. Referrals are a great cost-effective way for you to win more new instructions and fee income.

*  Practice Strategy Development Programme

  • Do you really have a clear Plan in writing for your firm’s strategy for the next 3-5 years which all Partners are committed to implementing?
  • It is essential you spend time working ON your business and not just IN your business.
  • Our proven facilitated Practice Strategy Planning process is inclusive of all Partners ensuring buy-in of the firm’s agreed strategic growth plan, clear focus and direction with agreed next-step actions.
  • Implementation: We will then work with you to ensure the necessary actions are taken including any training that is required to keep you moving forward and on-track to achieve your goals and Objectives.
  • Team Buy-in and Motivation

*  Succession Planning

It is essential to plan properly well in advance for known retirements and the appointment of new partners. Candidates need not only to be good lawyers but need to develop all round management skills if they are truly to succeed in playing a positive part in the future success of the business. Our planning processes will help the owners to plan forward, to identify the right candidates and then equip them through a proven development programme.